As an Admin, you can regenerate a User's certificate if they have passed that credentialing course. The User can also regenerate their own certificate through the credentialing tab and clicking on the "Completed Courses" button.
1. If a User has lost their certificate they may ask you to regenerate it for them. To do so go to the User tab. You will see a list of users, search for the user's name then click on the Console button (mask icon).
2. You will see the User's dashboard, go to the Certification tab. You should see all assigned certification packages. Click on "Completed" tab, and then open the desired certification package.
3. This displays all the completed certification courses. Click on the Download icon under the certificate column to generate the certification they need.
4. The certificate will download as a PDF, which you can send directly to the User.