As an Admin, you can regenerate a User's certificate if they have passed that credentialing course. You may go through the user’s console by opening the Users Module tab, finding the user’s name, and clicking the mask icon.
This will take you to what their account looks like from the user's perspective. From here, you will click into the Certification Module, then into the Completed tab.
You can click OPEN in line with the appropriate Certification/Credentialing package, then the list of their completed courses will appear. You can find the desired course(s) and click the download icon under the Certificate column.
The certificate will download as a PDF, which you can send directly to the user.