User FAQs

Logging In

• I didn't receive an Email (Confirmation, Password, Username)
• Logging in for the first time.
• I forgot my username – How do I retrieve It?
• How do I change or reset my Password?
• What do I do if my account has expired?

Lesson Plans

• I was kicked out of the system in the middle of a test – What do I do?
• How do I download a certificate from a Lesson Plan?
• Can I review material from a module I have already taken?
• How do I retake a Lesson Plan that I failed?
• Can I See a Record of my Performance on the Lesson Plans?

Browser

• How to Disable Pop-Up Blockers on your Web Browser
• How Do I Figure Out Which Browser Version I am Using?
• How to Take a Screenshot
• How to Set Your Browser Zoom Level

Instructor Led Training

• How Do I Decline a Webinar or Classroom Training After I have Accepted or Vice Versa?
• How Do I Download a Certificate from an Instructor Led Training?
• How Do I Certify My Attendance in a Classroom Training with a Code?
• How Do I Join a Webinar?

Calendar

• Can I Export Events on my Personal Calendar?

Credentialing

• How Do I Access and Complete an Assigned Credentialing Course?
• Will I Receive a Reminder to Complete Credentialing Courses Once My Certificate(s) has Expired?
• How Do I Download a Certificate from an Assigned Certification Course?