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  1. Learn-WiseGo Support
  2. User FAQs

User FAQs

Logging In

  • I didn't receive an Email (Confirmation, Password, Username)
  • Logging in for the first time.
  • I forgot my username – How do I retrieve It?
  • How do I change or reset my Password?
  • What do I do if my account has expired?

Lesson Plans

  • I was kicked out of the system in the middle of a test – What do I do?
  • How do I download a certificate from a Lesson Plan?
  • Can I review material from a module I have already taken?
  • How do I retake a Lesson Plan that I failed?
  • Can I See a Record of my Performance on the Lesson Plans?

Browser

  • How to Disable Pop-Up Blockers on your Web Browser
  • How Do I Figure Out Which Browser Version I am Using?
  • How to Take a Screenshot
  • How to Set Your Browser Zoom Level

Instructor Led Training

  • How Do I Decline a Webinar or Classroom Training After I have Accepted or Vice Versa?
  • How Do I Download a Certificate from an Instructor Led Training?
  • How Do I Certify My Attendance in a Classroom Training with a Code?
  • How Do I Join a Webinar?

Calendar

  • Can I Export Events on my Personal Calendar?

Credentialing

  • How Do I Access and Complete an Assigned Credentialing Course?
  • Will I Receive a Reminder to Complete Credentialing Courses Once My Certificate(s) has Expired?
  • How Do I Download a Certificate from an Assigned Certification Course?

Learn-Wise App

  • How do I Access the Learn-Wise Go App?
  • Can I Use the Learn-Wise App When Offline?
  • Can I Download the Learn-Wise App to More Than One Device?
  • On What Devices Can I Use the Learn-Wise App?
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