Learn-Wise Go User FAQs

Logging In

• I Forgot My Username – How Do I Retrieve It?
• How Do I Change/Retrieve my Password?
• What Do I Do if My Account has Expired?

Lesson Plans

• I Was Kicked Out of the System in the Middle of a Test – What Do I Do?
• How Do I Download a Certificate from a Lesson Plan?
• Can I Review Material from a Test I Have Already Taken?
• How Do I Retake a Lesson Plan that I Failed?
• Can I See a Record of my Performance on the Lesson Plans?

Instructor Led Training

• How Do I Decline a Webinar or Classroom Training After I have Accepted or Vice Versa?
• How Do I Download a Certificate from an Instructor Led Training?
• How Do I Certify My Attendance in a Classroom Training with a Code?
• How Do I Join a Webinar?

Calendar

• Can I Export Events on my Personal Calendar?

Credentialing

• How Do I Access and Complete an Assigned Credentialing Course?
• Will I Receive a Reminder to Complete Credentialing Courses Once My Certificate(s) has Expired?
• How Do I Download a Certificate from an Assigned Certification Course?

Learn-Wise App

• How do I Access the Learn-Wise Go App?
• Can I Use the Learn-Wise App When Offline?
• Can I Download the Learn-Wise App to More Than One Device?
• On What Devices Can I Use the Learn-Wise App?

Other

• How to Disable Pop-Up Blockers on your Web Browser
• How Do I Figure Out Which Browser Version I am Using?
• How to Take a Screenshot
• How to Set Your Browser Zoom Level